Privacy Policy

Last updated: April 8, 2026

Choose My Electric LLC ("Choose My Electric," "we," "our," or "us") provides the Choose My Electric mobile applications, including consumer, testing, and administrative versions of the app (collectively, the "App"). This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly, information created through your use of the App, and limited technical information needed to operate the service.

A. Information you provide

Depending on how you use the App, you may provide:

• ZIP code and service location details
• utility and supplier selections
• electric or gas bill photos, scanned images, PDFs, and other uploaded bill documents
• information extracted from your bill, such as utility name, supplier name, account-related details, usage, rates, billing dates, service address, and related bill fields
• manually entered bill details
• enrollment or supplier sign-up details, such as your name, email address, phone number, mailing or billing address, service address, ZIP code, and account number
• support messages you send to us

B. Information collected automatically

When you use the App, we may collect:

• anonymous app install identifier
• app version and basic device/app activity data
• feature usage events, such as app opens, bill saves, rate searches, comparison views, sign-up clicks, completed supplier selections, and game launches
• notification/reminder preferences
• coarse location context you provide through the App, such as service state, city, and ZIP code

We do not collect precise GPS location through the App.

C. Purchase information

If you buy AI scan credits or similar in-app products, purchases are processed by Apple or Google, as applicable. We may receive transaction metadata needed to confirm the purchase, restore credits, prevent fraud, and provide support. We do not receive your full payment card number.

2. How We Use Information

We use information we collect to:

• upload, scan, and analyze utility bills
• extract bill fields and help populate bill review screens
• compare utility and supplier offers
• show rates, estimated savings, and supplier recommendations
• save your current plan and supplier history
• help you complete supplier enrollment flows
• prefill enrollment or supplier application information when available
• send contract expiration reminders and related notifications if you opt in
• support AI bill scanning and local/on-device fallback scanning
• improve app performance, reliability, and user experience
• measure product usage and understand adoption trends
• troubleshoot issues and respond to support requests
• comply with legal obligations and enforce our terms

3. Bill Scanning, AI Processing, and Local Processing

The App supports bill scanning and document analysis.

• When you upload a bill image or PDF, the App may process the document locally on your device and/or send relevant content to our backend services for parsing and extraction.
• When AI-powered bill scanning is enabled, bill content may be sent through our backend to third-party AI service providers that help us extract structured bill information.
• In some situations, such as low connectivity, unavailable AI services, or credit limitations, the App may attempt a local fallback scan on the device instead.

We use uploaded documents and extracted bill data to provide the bill review, rate comparison, and supplier recommendation features of the App.

4. Analytics

We use analytics to understand how the App is used and to improve it over time.

Our analytics may include:

• anonymous install ID
• event name and timestamp
• app version
• optional state, city, and ZIP code associated with an event or uploaded service location

Our backend is designed to store aggregated service-location analytics and event analytics for reporting and product planning. We do not use analytics to sell your personal information.

5. Notifications and Reminders

If you choose to receive reminders, the App may schedule notifications related to contract expiration or related plan timing. You can control notification permissions in your device settings and, in some cases, inside the App.

6. How We Share Information

We may share information in the following circumstances:

• with service providers that help us operate the App, host backend services, analyze bills, deliver notifications, or process in-app purchases
• with AI processing providers used for bill extraction and structured data generation
• with Apple or Google for purchases, distribution, notifications, crash handling, or platform operation
• if required by law, regulation, subpoena, court order, or other legal process
• to protect the rights, safety, property, users, or integrity of Choose My Electric LLC and others
• as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

We do not sell your personal information for money.

7. Data Retention

We retain information for as long as reasonably necessary to:

• provide the App and its features
• maintain your saved bills, supplier history, reminders, and settings
• support analytics and fraud prevention
• comply with legal, tax, accounting, or reporting obligations
• resolve disputes and enforce agreements

Retention periods may vary depending on the type of data, how it is used, and legal requirements.

8. Your Choices

You may be able to:

• choose whether to upload bills or manually enter information
• decide whether to enable notifications
• limit or remove some saved information inside the App
• uninstall the App to stop future collection from that device
• contact us to request support or deletion review

If you want us to review a deletion request or a privacy request, contact us at contact@choosemyelectric.com.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information we handle. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy

The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the App. If you believe a child has provided personal information to us, contact us and we will review the request.

11. International Use

The App is intended for users in the United States. If you use the App from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date at the top of this page and, where appropriate, provide additional notice in the App or through other reasonable means.

13. Contact Us

Choose My Electric LLC
Email: contact@choosemyelectric.com